PNG/MNG Construction Set – Registration

REGISTRATION AND
CONTACTING
ALCHEMY MINDWORKS

This page deals with registration options. If you wish to enter your registration code into a previously-installed copy of this software, you need to close this browser and select Setup from the File menu of the application to be registered.

If you like PNG/MNG Construction Set and you find it useful, you are requested to register it. The current registration fee is $24.99 – plus $8.00 shipping if you'd like the latest version sent to you on CD-ROM. This will entitle you to telephone support, notification of updates, a free copy of the latest version of this software and other worthwhile things. It will also avail you of a registration number to shut off the closing beg notice. More to the point, though, it'll make you feel good. We've not infested PNG/MNG Construction Set with excessive beg notices, crippled it or had it verbally insult you after ten days. We trust you to support this software if you like it.

When you register PNG/MNG Construction Set, you will be e-mailed your registration code as soon as your order is processed. Enter your code into a downloaded copy of PNG/MNG Construction Set and it will become a registered copy, identical to what you would receive on CD-ROM. If you want to save the $8.00 shipping fee, select the NO SHIPPING option when you order. Note that absolutely nothing is shipped for NO SHIPPING orders - not even a receipt.

If you want to see additional features in PNG/MNG Construction Set, register it. If we had an Arcturian mega-dollar for everyone who has said they'd most certainly register their copy if we'd add just one more thing to it, we could buy ourselves a universe and retire.

NOTE: Should you fail to support this program and continue to use it, a leather winged demon of the night will tear itself, shrieking blood and fury, from the endless caverns of the nether world, hurl itself into the darkness with a thirst for blood on its slavering fangs and search the very threads of time for the throbbing of your heartbeat. Just thought you'd want to know that.

Index:

- Order On Line
- Order by Phone
- Order by FAX
- Order by Snail-mail
- Paying by Plastic
- Registration Fee
- Upgrade Policy
- Contacting Alchemy Mindworks

Order On Line

You can order on line at our web page https://www.mindworkshop.com/orderform.html or visit our main page at http://www.mindworkshop.com/alchemy/alchemy.html and click on any of the SHOP or BUY IT NOW buttons to access the secure e-commerce server.

Order by Phone

Call our toll-free order desk at 1-800-263-1138 from Canada and the United States. Please see our web page at http://www.mindworkshop.com/alchemy/tollfree.html to access our order desk from overseas. The order desk is available 24 hours a day, seven days a week.

NOTE: The order desk only takes credit card orders. They cannot provide you with order status, modify or cancel previously submitted orders, provide product information or help you out with technical support. They cannot transfer you to someone who can. See the section of this document on Contacting Alchemy Mindworks if you need to get in touch with us for something other than ordering.

Order by FAX

You can FAX your order to 1-705-789-7781. Please use the order form included with this software. Note that because the order form is a Windows WordPad document, rather than an HTML document, your web browser may display a security warning when you select this link. This is normal, and can be ignored.

Order by Snail-mail

You can mail your order to:

Alchemy Mindworks
P.O. Box 5200
Huntsville, Ontario
P1H 2K6
CANADA

Please use the order form included with this software.

If you're paying by a cheque drawn on a bank outside North America, please be sure to make your cheque payable in US dollars. Your cheque must have the address of a North American clearing office and a bank transit number printed on it. Please do not send us Eurocheques - they cannot be cleared outside Europe.

Note that when you send us your order - and then when we send you your software - two distinct post offices get to deal with the ensuing mail. It can take a few weeks for things to get through this system - we ask that you be patient. We don't fully understand why it takes less time for a package to get to Australia than it does to send one to Cleveland. Some things are best left as mysteries.

Paying by Plastic

We can accept payment by:

Registration Fee

The registration fee for PNG/MNG Construction Set is $24.99 (US). Please add $8.00 shipping if you'd like your software sent to you on a CD-ROM – the alternative is to save the shipping fee and download the software from our web page. This shipping fee is applicable to orders shipped to anywhere on Earth.

If you're ordering from outside North America, please make sure your payment is in US dollars. Cheques, bank drafts and money orders must be drawn on a bank with a North American clearing office – please do not send Eurocheques, as they can only be cashed in Europe.

Canadian users: If you're paying by cheque or money order, you can send us the equivalent of the US dollar price for this software in Canadian dollars, plus GST. To work this out:

1. Call 1-800-769-2511. This is the Royal Bank's automated information service.
2. Select the language you want to hear the rest of your call in – at present this is 1 for English and 2 for French.
3. Select the Foreign Exchange option – at present this is 3.
4. Select the Foreign Exchange and Interest Rate option – at present this is 1.
5. Select the Foreign Exchange option – at present this is 1.
6. The US dollar rate is the first item in the foreign exchange list. Record the Buying rate.
7. Multiply the US dollar price of the software you wish to order (plus applicable GST and shipping) by the US dollar buying rate to obtain the correct number of Canadian dollars.

If you're paying by credit card, the exchange will be calculated by your bank when your order is processed.

All orders are processed immediately. Please see the Terms, Conditions and Legal Dogma document included with this software for complete ordering details and all the stuff the lawyers made us say.

Upgrade Policy

Having registered PNG/MNG Construction Set, you're welcome to download the current shareware version whenever you like and install it. It will locate your existing registration code and become a registered copy. All the 2.0 series releases of PNG/MNG Construction Set are free downloadable upgrades for registered users of the PNG/MNG Construction Set software.

If the features and enhancements in later downloaded releases prove useful, we'd like to ask you to upgrade your registration. The upgrade fee is typically half the original registration fee. Please see the Upgrade Policy document at our web page for more information.

You can upgrade on line at our Secure Server on-line e-commerce page, or by calling our toll-free order desk at 1-800-263-1138.

We invite you to add your e-mail address to the e-mail update list at our web page, http://www.mindworkshop.com/cgi-bin/maillist - you'll be notified by e-mail wherever we update PNG/MNG Construction Set.

NOTE: PNG/MNG Construction Set looks cosmetically similar to Alchemy Mindworks's GIF Construction Set Professional. Note, however, that GIF Construction Set's registration codes will not work in PNG/MNG Construction Set.

Contacting Alchemy Mindworks

The best way to get in touch with us is by e-mail. Except in conditions of flood, famine or mental-health days, our e-mail is answered within a few hours.

Technical support and customer service are available at 1-705-789-5238, 10:00am to 5:00pm EST most business days. If you encounter our answering machine - it does happen occasionally - please try back later. One of the considerations in offering very low cost software is that we are unable to return calls for technical support.

If you are an unregistered user of this software, we will at our discretion assist you to the extent required for you to ascertain whether this software is suitable for your application.

Callers who are rude, abusive or pig-headed with our technical support staff will wind up as demon-chow.

Please do not call our 800 number for technical support.

The people who answer our sales line can put a credit card machine into warp drive, but they know less about software than most cats know about quantum mechanics. They are unable to transfer your call.

You can contact us by snail-mail at:

Alchemy Mindworks
P.O. Box 5200
Huntsville, Ontario
P1H 2K6
CANADA

Our FAX number is 1-705-789-7781.

We are unable to provide technical support by FAX or snail-mail.

We ask that in contacting us you appreciate that we are a small company with limited resources. If you have not registered this software we will not tell you to go to hell, but please don't ask us for half an hour of free technical support. We have not built the price of technical support into the cost of PNG/MNG Construction Set, as few users require it. We believe very strongly in not making everyone pay for something that only a small group needs. If our various governments felt the same way, our various economies wouldn't be in the midst of melting down.

This document and all the other documentation included with PNG/MNG Construction Set is copyright © 1995 – 2009 Alchemy Mindworks. It may not be reproduced in whole or in part or transmitted in any form save as a component part of the PNG/MNG Construction Set software without the explicit written permission of the copyright holder. Unauthorized use of this document or any portion thereof may result in severe criminal and civil penalties. Alchemy Mindworks accepts no responsibility for any loss, damage or expense caused by your use of the information in this document, however it occurs. This product is marketed under license from Alchemy Mindworks Corporation.