               CONTACTING MCAFEE

         Last updated: February 5, 2005


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_____________________________________________________
WHAT'S IN THIS FILE

-   Security Headquarters: AVERT (Anti-Virus &
    Vulnerability Emergency Response Team)
-   Download Support
-   Technical Support
-   Customer Service
-   McAfee Beta Program
-   Training –- McAfee University
-   Reporting a Problem
-   Worldwide Offices


_____________________________________________________
SECURITY HEADQUARTERS:  AVERT
(ANTI-VIRUS & VULNERABILITY EMERGENCY RESPONSE
TEAM)

To see the latest information about emerging
virus threats, and to download updated scanning
engine files, EXTRA.DAT files, and similar
anti-virus software for testing, visit the
AVERT web site at:

       http://www.mcafeesecurity.com/us/security/home.asp


To access the Virus Information Library:

       http://vil.mcafeesecurity.com/


To access AVERT WebImmune and submit samples of
potentially infected files:

       https://www.webimmune.net/default.asp


To sign up for AVERT DAT Notification Service,
click the link at:

       http://vil.mcafeesecurity.com/vil/join-DAT-list.asp


McAfee also seeks and appreciates general
feedback.



_____________________________________________________
DOWNLOAD SUPPORT

To download files, visit the McAfee download
site home page:

       http://www.mcafeesecurity.com/us/downloads/


-   Anti-Virus DAT File and Engine Updates:

       http://www.mcafeesecurity.com/us/downloads/updates/

       ftp://ftp.mcafee.com/pub/antivirus/datfiles/4.x

-   Anti-Spam Rules File and Engine Updates:

       ftp://ftp.nai.com/spamdefs/ 1.x


-   Product Upgrades:

       https://secure.nai.com/us/forms/downloads/upgrades/login.asp

    A valid grant number is required to access
    the product downloads. Please contact the
    McAfee Customer Service team to obtain your
    grant number.

If you need help navigating or downloading
files, call:

       +1-888-VIRUS NO  or  +1-888-847-8766




_____________________________________________________
TECHNICAL SUPPORT

Visit the McAfee PrimeSupport(R) ServicePortal
at:

       https://mysupport.mcafeesecurity.com

Our free PrimeSupport KnowledgeBase provides
all customers with access to product FAQs,
Documentation, and White Papers.

       https://knowledgemap.mcafeesecurity.com/phpclient/homepage.aspx

For more information on PrimeSupport options,
including Priority and Enterprise level
Software support, and RMA or On-Site levels of
Hardware PrimeSupport, contact your sales
representative or visit the web site:

       http://www.mcafeesecurity.com/us/support/primesupport/



_____________________________________________________
CUSTOMER SERVICE

The Customer Service Department is available to
connect you to technical support or to answer
general (non-technical) questions about:

-   Product registration, licenses, and grant
    numbers.

-   Top customer issues: answers to the most
    common customer issues, including forms and
    procedures.

-   Finding a Sales Representative: Corporate,
    US, and international sales offices

-   Complaints.


Internet Access to Customer Service:

       E-mail: https://secure.nai.com/us/forms/support/request_form.asp

        Web:   http://www.mcafeesecurity.com/us/support/default.asp


Toll-Free Telephone Access to Customer
Service:

   +1-888-VIRUS NO (+1-888-847-8766)
                     Canada
                     Latin America
                     United States

       Monday-Friday, 8am-8pm, Central Time


   00800 12255624    Belgium
                     Denmark
                     Finland
                     France
                     Germany
                     Ireland
                     Israel
                     Italy
                     Luxembourg
                     Netherlands
                     Norway
                     Portugal
                     Spain
                     Sweden
                     Switzerland
                     United Kingdom


   00800 3122 1287   Greece 10:00 – 19:00
                     local

   0800 995054       South Africa

   0800 3192 9147    Turkey 10:00 – 19:00
                     local


       Monday-Friday, 09:00-18:00,
       Local Time


_____________________________________________________
MCAFEE BETA PROGRAM

To download new beta software or to read about
the latest beta information, visit the McAfee
beta web site located at:

       http://www.mcafeesecurity.com/us/downloads/beta/mcafeebetahome.htm

To submit beta feedback on any McAfee product,
send e-mail to:

       mcafee_beta@mcafee.com

McAfee is devoted to providing solutions based
on your input.


_____________________________________________________
EDUCATIONAL SERVICES

-   McAfee University
    McAfee University offers public training at
    over 60 locations worldwide. Class size
    ranges from 12 to 18 students, and
    schedules are posted up to 12 months in
    advance. If your city is not on the list
    provided on the web site, you may request a
    class.

       http://www.mcafeesecurity.com/us/services/education/mcafee/university.htm

-   McAfee IntruShield Certification
    As an industry accredited intrusion
    detection & prevention certification
    program, McAfee IntruShield Certification
    provides a reliable measurement of an
    individual's knowledge of networking
    technologies and McAfee IntruShield
    products by increasing individual and
    workgroup productivity levels and
    developing employee skills and
    effectiveness

       http://www.mcafeesecurity.com/us/services/education/network/intrushield_cert_detail.asp


_____________________________________________________
REPORTING PROBLEMS

If you find any problems with your McAfee
product, please take a moment to review the
product's README file. It includes detailed
information on all known issues. If you find
any feature that does not appear to function
properly on your system, or if you believe an
application would benefit greatly from
enhancement, please contact McAfee or one of
its resellers with your suggestions or
concerns.



_____________________________________________________
WORLDWIDE OFFICES

For the most up-to-date listings, visit the
McAfee web site:

       http://www.mcafeesecurity.com/us/contact/home.htm



Copyright (C) 2005 by McAfee, Inc. All Rights
Reserved.


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