   CONTACTING MCAFEE AND NETWORK ASSOCIATES

                 May 29, 2001


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_______________________________________________
WHAT'S IN THIS FILE

- About McAfee and Network Associates
- Technical Support
- Customer Service
- Download Support
- AVERT Anti-Virus Research Site
- McAfee Beta Program
- On-Site Training
- Reporting a Problem
- Network Associates Offices Worldwide
- Finding a Reseller 


_______________________________________________
ABOUT MCAFEE AND NETWORK ASSOCIATES

On December 1, 1997, McAfee Associates merged
with Network General Corporation, Pretty Good
Privacy, Inc., and Helix Software, Inc. to form
Network Associates, Inc. The combined Company
subsequently acquired Dr Solomon's Software,
Trusted Information Systems, Magic Solutions,
and CyberMedia, Inc.

In January 2000, a company reorganization 
formed four independent business units, each 
concerned with a particular product line. 
These are:

-  Magic Solutions. This division supplies the
   Total Service desk product line and related
   products

-  McAfee. This division provides the Active
   Virus Defense product suite and related
   anti-virus software solutions to corporate
   and retail customers.

-  PGP Security. This division provides
   award-winning encryption and security
   solutions, including the PGP data security
   and encryption product line, the Gauntlet
   firewall product line, the WebShield
   E-ppliance hardware line, and the CyberCop
   Scanner and Monitor product series.

-  Sniffer Technologies. This division supplies
   the industry-leading Sniffer network
   monitoring, reporting, and analysis utility
   and related software.

Network Associates continues to market and
support the product lines from each of the 
independent business units. You may direct all
questions, comments, or requests concerning the
software you purchased, your registration
status, or similar issues to the Network
Associates Customer Service department at the
addresses or phone numbers listed in this file.


________________________________________________
TECHNICAL SUPPORT

    Visit the Network Associates Technical 
    Support KnowledgeCenter at:

        http://knowledge.nai.com

    The KnowledgeCenter provides:

    - For all customers, access to product FAQs, 
      Documentation, White Papers, and the  
      Message Board (read-only).

    - For PrimeSupport customers, access to 
      search the KnowledgeBase, write into the 
      Message Board, and contact technical 
      support staff via e-mail. 
  
    For information on PrimeSupport options, 
    contact your sales representative or visit 
    the web site:

        www.mcafeeb2b.com/support/primesupport/default.asp

 
________________________________________________
CUSTOMER SERVICE

    The Customer Service Department is available 
    to connect you to technical support or to 
    answer general (non-technical) questions 
    such as:

    - Version Definition: information about
      Updates and Upgrades

    - Customer Queries: help with license 
      entitlement, registration, grant number 
      inquiries, technical support validation, 
      and more

    - Find a Sales Representative: Corporate, US, 
      and international sales offices


    Internet Access to Customer Service:

    E-mail: services_corporate_division@nai.com
    Web:    www.nai.com
            www.mcafeeb2b.com


    Toll-Free Telephone Access to Customer Service:

    +1-888-VIRUS NO (+1-888-847-8766)
                        Canada
                        Latin America
                        United States  
                               
       Monday - Friday, 8 a.m. - 8 p.m., 
       Central Time 


    00800 12255624      Belgium
                        Denmark
                        Finland
                        France
                        Germany
                        Italy
                        Luxembourg
                        Netherlands     
                        Norway      
                        Portugal 
                        Spain  
                        Switzerland  
                        United Kingdom


    00800 3122 1287     Greece     

    1800 552171         Ireland

    0800 995954         South Africa
       
    020 522 827         Sweden
       
    0800 3192 9147      Turkey
       

       Monday - Friday, 09:00 - 18:00, 
       Local Time 


________________________________________________
DOWNLOAD SUPPORT

    To download files, visit the McAfee
    download site:

          www.mcafeeb2b.com/naicommon/download/

    - For DAT File Updates:

          www.mcafeeb2b.com/naicommon/download/dats/find.asp

    - For Product Upgrades:

          www.mcafeeb2b.com/naicommon/download/upgrade/login.asp

      Valid grant number required. 
      Contact Network Associates Customer Service

    If you need help navigating or downloading 
    files, call:

          +1-972-855-7044


________________________________________________
AVERT ANTI-VIRUS RESEARCH SITE

    To see the latest information about emerging
    virus threats, submit samples of potentially
    infected files, and download updated scanning
    engine files, EXTRA.DAT files, and similar
    anti-virus software for testing, visit the 
    AVERT research site at:

          www.mcafeeb2b.com/avert

    McAfee also seeks and appreciates general
    feedback.


________________________________________________
MCAFEE BETA PROGRAM

    To test pre-release software, or to read
    about the latest beta information, visit 
    the McAfee beta web site located at:

          www.mcafeeb2b.com/beta/

    To submit beta feedback on any McAfee 
    product, send e-mail or log on to the 
    Beta Web Forums.

     E-mail:
          avbeta@nai.com

     Beta Web Forums: 
          http://naiforums.sento.com/~avbeta

    McAfee is devoted to providing solutions 
    based on your input.


________________________________________________
ON-SITE TRAINING INFORMATION

    Contact Network Associates Customer 
    Service or visit the web site at:
 
          www.mcafeeb2b.com/services/mcafee-training/default.asp


________________________________________________
REPORTING PROBLEMS

    If you find any problems with your McAfee
    product, please take a moment to review 
    the product's README file. It includes
    detailed information on all Known Issues.
    If you find any feature that does not appear 
    to function properly on your system, or if 
    you believe an application would benefit 
    greatly from enhancement, please contact 
    Network Associates or one of its resellers 
    with your suggestions or concerns.


________________________________________________
NETWORK ASSOCIATES OFFICES WORLDWIDE

    Send correspondence to any of the following
    Network Associates locations.

    United States:

      Network Associates Customer Service
      4099 McEwen
      Dallas, TX 75244
      USA
      Phone:  +1-888-VIRUS NO or +1-888-847-8766



    Network Associates offices outside the United
    States:

      Network Associates Australia
      Level 3
      40 Miller Street
      North Sydney, 2060 NSW
      Australia
      Phone: +61-2-9761-4200 
      Fax:   +61-2-9761-4499

      Network Associates Austria
      Pulvermeuhlstrasse 17
      Linz, Austria
      Postal Code A-4040
      Phone: +43-732-757-244
      Fax:   +43-732-7572-4420

      Network Associates Belgique
      BDC Heyzel Esplanade, boîte 43
      1020 Bruxelles
      Belgique
      Phone: +32-2-478-1029
      Fax:   +32-2-478-6621

      Network Associates do Brasil
      Rua Geraldo Flausino Gomez 78
      Cj. - 51 Brooklin Novo - São Paulo
      SP  - 04575-060 - Brasil
      Phone:  +55-11-5505-1009
      Fax:    +55-11-5505-1006

      Network Associates Canada
      139 Main Street, Suite 201
      Unionville, Ontario
      Canada L3R 2G6
      Phone: +1-905-479-4189
      Fax:   +1-905-479-4540

      Network Associates
      People's Republic of China
      Room 913, Tower B
      Full Link Plaza
      No. 18 Chao Yang Men Wai Avenue
      Beijing
      People's Republic of China 100020
      Phone: +86-10-6538-3399
      Fax:   +86-10-6588-5601

      Network Associates Denmark
      Lautruphoej 1-3
      2750  Ballerup
      Danmark
      Phone: +45-70-277-277
      Fax:   +45-44-209-910

      NA Network Associates Oy
      Mikonkatu 9, 5. krs.
      00100 Helsinki
      Finland
      Phone: +358-9-527-070
      Fax:   +358-9-5270-7100

      Network Associates France S.A.
      50 Rue de Londres
      75008 Paris
      France
      Phone: +33-1-4490-8737
      Fax:   +33-1-4522-7554

      Network Associates GmbH
      Ohmstraße 1
      D-85716 Unterschleißheim
      Deutschland
      Phone: +49-89-370-700
      Fax:   +49-89-3707-1199

      Network Associates Hong Kong
      14th Floor, Plaza 2000
      2-4 Russell Street
      Causeway Bay, Hong Kong
      Phone: +852-2892-9500
      Fax:   +852-2832-9530

      Network Associates Srl
      Centro Direzionale Summit
      Palazzo D/1
      Via Brescia, 28
      20063 - Cernusco sul Naviglio (MI)
      ITALY
      Phone: +39-02-926-501  
      Fax:   +39-02-9214-1644

      Network Associates Japan, Inc.
      Shibuya Mark City West 20F
      1-12-1 Dougenzaka, Shibuya-ku
      Tokyo 150-0043, Japan
      Phone: +81-3-5428-1100 
      Fax:   +81-3-5428-1480

      Network Associates Latin America
      1200 South Pine Island Road, Suite 375
      Plantation, Florida 33324
      United States
      Phone: +1-954-577-4290
      Fax:   +1-954-236-8031

      Network Associates México
      Andrés Bello No. 10
      4o. Piso
      Col. Polanco
      México D.F.  C.P. 11560
      Phone: +52-5-282-9180               
      Fax:   +52-5-282-9183

      Network Associates International B.V.
      Gatwickstraat 25
      1043 GL Amsterdam
      The Netherlands
      Phone: +31-20-586-6100
      Fax:   +31-20-586-6101

      Network Associates Philippines
      Unit 1717 Herrera Tower
      No 98 Herrera Street
      Salcedo Village, Makati City
      Philippines 1200
      Phone:  +63-2-817-4106
      Fax:    +63-2-817-4112

      Network Associates Portugal
      Av. da Liberdade, 114
      1269-046 Lisboa
      Portugal
      Phone:  +351-21-340-4543
      Fax:    +351-21-340-4596

      Net Tools Network Associates South Africa
      Hawthorne House
      St. Andrews Business Park
      Meadowbrook Lane
      Bryanston, Johannesburg
      South Africa 2021
      Phone: +27-11-700-8200
      Fax:   +27-11-706-1569

      Network Associates South East Asia
      78 Shenton Way
      #29-02
      Singapore 079120
      Phone: +65-222-7555
      Fax:   +65-222-7555

      Network Associates Spain
      Orense 4, 4a Planta.
      Edificio Trieste
      28020 Madrid
      Spain
      Phone: +34-91-418-8500
      Fax:   +34-91-556-1404

      Network Associates Sweden
      Datavägen 3A
      Box 596
      S-175 26 Järfälla
      Sweden
      Phone: +46-8-5808-8400
      Fax:   +46-8-5808-8405

      Network Associates AG
      Baeulerwisenstrasse 3
      8152 Glattbrugg
      Switzerland
      Phone: +41-1-808-9966
      Fax:   +41-1-808-9977

      Network Associates International Ltd.
      227 Bath Road
      Slough, Berkshire
      SL1 5PP
      United Kingdom
      Phone: +44-1753-217-500
      Fax:   +44-1753-217-520


________________________________________________
FINDING A RESELLER

    To locate a reseller nearest you, visit the 
    McAfee web site:

          www.mcafeeb2b.com/naicommon/partners/tsp-seek/intro.asp

