Using MailRaider Pro
Opening an email file

Files generated by Microsoft Outlook have the three letter file extension ".msg" MailRaider Pro will automatically try to open an Outlook file when that file is double-clicked in the Finder. You can also open files by selecting Open from the File Menu. If MailRaider cannot open the file then it will display an error.

There are two reasons that MailRaider Pro fails to open Outlook files:

Step 1

The Outlook file contains content that MailRaider Pro can't interpret. MailRaider Pro provides support for Outlook content that is as thorough as the test data available. In most cases it will work correctly but occasionally it may have a problem displaying a file completely. In these instances please send a copy of the file to support@45rpmsoftware.com, along with a report of the problem, and we will do our best to ensure that MailRaider is updated to support your file in the next release.

Step 2

The ".msg" file is not actually an Outlook file. It may be that another program also uses the three letter file extension ".msg". In this case, unless the file contains Outlook compatible data, MailRaider Pro will fail to open the file and display an error. If you are certain that the ".msg" file was created by Microsoft Outlook please contact support@45rpmsoftware.com, with an example of the .msg file, for further assistance.

In addition to opening Microsoft Outlook msg files, MailRaider will also open Microsoft TNEF files. TNEF files are the strange attachments named 'winmail.dat' that you might find in an email from a Windows using colleague. As with .msg files, if you discover a TNEF file that MailRaider Pro can't open please send a copy of the file to support@45rpmsoftware.com, along with a report of the problem.

Inline Graphics

Even when using the 'Formatted' mode, inline media doesn't always display in the message body. In these cases, please check the attachments drawer and view the media using an external program like 'Preview'.

In 'Unformatted' mode inline media will never be displayed. The unformatted mode displays text only.